Key Responsibilities

Front Desk Management

- Welcome patients and visitors in a professional and friendly manner.
- Register recent patients and update patient records.
- Manage patient check-in and check-out processes.
- Coordinate appointment scheduling and follow-up visits.
- Maintain cleanliness and organization of the reception area.

Call Handling & Appointment Management

- Attend incoming phone calls promptly and professionally.
- Provide accurate information regarding services, doctors, consultation timings, and procedures.
- Schedule, reschedule, and confirm appointments.
- Make reminder calls for appointments, investigations, and follow-up visits.

Patient Query Resolution

- Address patient concerns and queries politely and efficiently.
- Coordinate with doctors, nurses,



and administrative staff to resolve patient issues.
- Escalate complex complaints or concerns to the appropriate authority.
- Ensure timely follow-up on unresolved patient requests.
- Maintain high levels of patient satisfaction and service quality.

Administrative Duties

- Maintain patient records and clinic databases accurately.
- Collect and record patient feedback.
- Assist with billing coordination and payment collection when required.
- Prepare daily appointment and patient visit reports.
- Ensure confidentiality of patient information at all times.

Pay: ₹9,329.10 - ₹22,754.70 per month

Work Location: In person

📌 Receptionist/administrator (Gurugram)
🏢 Nestlings Gynaecology and Fertility centre
📍 Gurugram