Position Title :Front Office Associate

Location :Gular, near Rishikesh, Uttarakhand, India

Property Type :Boutique hotel

The Front Office Associate serves as the first point of contact for guests upon arrival and departure. You will represent the property’s brand and culture with professionalism, ensuring a warm, efficient, and welcoming guest experience throughout all front office interactions. The role demands excellent service orientation, strong communication skills, basic administrative capability, and the ability to multitask in a fast-paced hospitality environment.

Guest Services and Reception

- Greet guests with a professional and hospitable manner at arrival and departure.
- Conduct efficient and accurate guest check-in and check-out procedures.
- Assist guests with inquiries, requests, and general information about the property, amenities, and local attractions.

Reservations and Communication

- Maintain clear, timely communication with guests before, during, and after their stay.
- Manage incoming calls professionally, directing them to appropriate departments when needed.

Administration & Systems

- Operate the property management system (PMS) for recording guest details, room status, billing, and reports.
- Maintain accurate guest records, front office logs, and daily reports.
- Coordinate with housekeeping and maintenance for room readiness and service follow-up.
- Process guest payments, issue invoices, handle cash settlements, and ensure accuracy.




- Follow cash handling and billing procedures in compliance with property policies.

Education & Experience

- Minimum educational qualification: 10+2 (Higher Secondary) or equivalent; Hospitality diploma/degree preferred.
- Prior experience in front office, guest service, or hospitality environment is advantageous but not strictly mandatory for entry roles.

Technical Skills

- Basic computer proficiency and familiarity (or willingness to learn) with front office software and Microsoft Office.
- Strong organizational and record-keeping capabilities.

Interpersonal Skills

- Excellent verbal and written communication in English and Hindi; additional languages beneficial.
- Qualified presentation, courteous attitude, and customer-centric orientation.

Operational Skills

- Ability to manage multiple tasks simultaneously and remain composed under pressure.
- Flexibility to work rotational shifts, weekends, and holidays as required in hospitality operations.

Working Conditions

- On-site full-time position with rotational shifts to cover all operating hours at the front desk.
- Interaction with diverse guests from domestic and international backgrounds.

Success in this role is measured by :

- Accuracy and efficiency of check-in/check-out processes.
- Guest satisfaction scores and service feedback.
- Clear communication and coordination with internal teams.
- Professional conduct and adherence to hotel policies and brand standards.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits :

- Food provided

Work Location: In person

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