Job Description: Customer Service Executive (Day Shift)

Company : The Bombay Skin Clinic, Mumbai

Role type : Full-time, On-site

Experience : 1 to 3 years in Customer Service (any industry)

Shift : 9 hours, day shift only (no night shifts)

Weekly off : Fixed week off

Work timings : Flexible within the day shift roster

Targets :No targets

Sales : No sales, no cold calling

Job security : 100% job security (stable, long-term role)

About The Bombay Skin Clinic

The Bombay Skin Clinic is a dermatologist-led, advanced skin, hair and aesthetic clinic in Mumbai, known for personalised consultations, high standards of hygiene, and evidence-based treatments with advanced technologies.

Role Summary

Key Responsibilities

Understand patient concerns, share accurate clinic information, and guide them to the right appointment flow.

Provide clear information on consultation process, clinic locations, appointment availability, and basic pre-visit instructions.

Maintain a calm, empathetic tone with anxious or confused patients, ensure excellent service recovery.

Appointment and Schedule Management

Book, reschedule, and confirm appointments, including reminder calls/messages.

Coordinate with doctors, therapists, and front desk to ensure smooth patient movement and mínimal delays.

Manage follow-ups for pending confirmations, missed appointments, and post-visit coordination.

Records and Coordination





Update patient details and interaction notes accurately on the system (CRM or patient records).

Tag and route queries to the correct internal team when medical input is needed.

Support day-to-day coordination with the clinic teams to maintain a high-quality patient experience.

Experience

1 to 3 years of customer service experience (any industry is fine).

Experience in healthcare, hospitality, premium retail, or service brands is a plus, not mandatory.

Skills

Strong spoken communication, polite, confident, and patient-friendly.

Basic computer skills, ability to learn CRM or patient record software quickly.

Basic Excel skills are a plus.

Traits we value

Service mindset, empathy, ownership, and attention to detail.

Can handle high-volume enquiries without losing quality.

Professional, punctual, and team-oriented.

What You Get

Day shift only, no night shifts.

Fixed weekly off and flexible day-shift timings.

No targets, no sales pressure.

Strong training and upskilling in a premium healthcare environment.

A stable role with long-term job security.

How to Apply

or WhatsApp it to +91 (phone hidden).

Include: Current CTC

Expected CTC

Total experience

Notice period

Current location

Explore Our Work : Job Types : Full-time, Fresher

Pay: ₹250,000.00 - ₹600,000.00 per year

Advantages :

- Paid sick time
- Provident Fund

Work Location: In person

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