Job description : This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Credit Analyst
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- We're offering this role at senior analyst level
What you'll do : As a Customer Service & Operations Credit Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with solid interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Supporting with process training and knowledge sharing in the team
The skills you'll need : In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
Welcome to our Chennai hub : Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.
Key facts :
- Surrounded by 10 acres
- Space for 3,600 colleagues
- Opened in 2009
📌 Customer Service & Operations Credit Analyst (Chennai)
🏢 National Westminster Bank
📍 Chennai
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