Key Responsibilities

- Address customer queries, complaints, and requests in a timely and qualified manner.
- Coordinate with operations, logistics, billing, and other internal teams to resolve customer issues.
- Provide accurate information regarding services, timelines, and company policies.
- Monitor order status, shipment tracking, and service delivery updates (especially in logistics environments).
- Ensure adherence to service level agreements (SLAs) and turnaround times (TAT).
- Escalate unresolved issues to higher management when required.
- Collect and analyze customer feedback to improve service quality.
- Maintain strong customer relationships and ensure repeat business.

Key Skills & Competencies

- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities




- Customer-focused approach with a positive attitude
- Ability to multitask and work under pressure
- Proficiency in MS Office and CRM tools
- Attention to detail and strong organizational skills

Educational Qualifications

- Graduate in any discipline (preferred: Business Administration, Commerce, or related field)
- Additional certification in customer service or communication is an advantage
- Experience Requirements
- 1-3 years of experience in customer service, preferably in logistics, supply chain, or service industry

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive (Mumbai/vadodara)
🏢 Geetee express
📍 Vadodara