Job Description

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- Customer Service Support Advisor
- Req ID: 55847
- Posting Start Date: 09/04/2026
- Job Function: Customer Service
- Division: Finance & Business Services
- Job Location: IND-Rajarhat-DLF IT
- Advertised Salary: competitive

Why this job matters : What you’ll be doing :

1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
5. Refers any issues outside of procedures to a more senior sales advisory skilled.

The skills you’ll need :

CollaborationNegotiationContract ManagementCustomer ServiceRelationship BuildingRequirements AnalysisCustomer Relationship ManagementSolution SellingDecision MakingGrowth MindsetCustomer ExperienceInclusive Leadership Our leadership standards : Looking in : Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out : Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business.



Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future : Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE : Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

**DON'T MEET EVERY SINGLE REQUIREMENT?

📌 Customer Service Support Advisor (Kolkata)
🏢 BT Group
📍 Kolkata