Key Responsibilities

- Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
- Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
- Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
- Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Required Skills & Qualifications

- 1-3 years of experience in a customer service or support role (preferably in e-commerce,



IT, SaaS, telecom, or retail).
- Excellent verbal and written communication skills in English.
- Robust problem-solving skills and a calm, customer-first approach even in high-pressure situations.
- Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.

Job Types : Full-time, Fresher Contract length: 6 months

Pay: ₹15,000.00 - ₹30,914.91 per month

Application Question(s):

- Are you ready for the Mota Varacha location?

Location :

- Surat, Gujarat (preferred)

Work Location: In person

📌 Cse (Customer Service Executive) (Surat)
🏢 WhiteStone Infotech
📍 Surat