Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

Key Responsibilities :

- Service Delivery :

- Ensure high‑quality delivery of Digital Workforce Services by following defined processes, identifying issues, driving improvements, updating documentation,



and coordinating with stakeholders for smooth implementation.

- Education & Training :

- Subject Matter Expert :

- Provide SME support to agents and vendors, handle escalations and outages, monitor service records, and coordinate issue resolution to maintain service levels.

- Quality Management :

- Agile for Services :

- Knowledge Management :

- Execute and oversee Knowledge Management processes, ensure ITIL adherence, approve articles, promote knowledge sharing, review lessons learned, and drive continuous process improvement.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced - you definitely won’t be bored!

Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development.



You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

- Should have 4-5+ years of experience overall with team management and client interaction skills.
- Experience in coaching, feedback, training, and process design is preferred.
- Engineering or Non-Engineering Graduate in any stream with IT certificate / Diploma as additional qualification or equivalent.
- Domain expertise & Knowledge management
- Decision making skills, Conflict management, Process orientation, Client partnering skills, Interpersonal Relationship skills.
- Proficiency in working with MS Office for reporting and analysis.
- Excellent People Management and team handling skills,
- In-depth knowledge of agile framework / practices, quality management and organizational development
- Knowledge of ITIL & IT Service Management

Preferred Skills and Experience

- Preferably ITIL Certified
- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge, Troubleshooting and problem-solving skills, Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
- Experience working with Windows, Mac, or Linux operating systems
- Experience modifying approaches and adapting to customer needs

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in grow

📌 Service Desk, Subject Matter Expert (Bengaluru)
🏢 Kyndryl
📍 Bengaluru