Job Requirements Role Summary

The Program Manager - HDS ITR Engineering is responsible for leading the end-to-end delivery, growth, and strategic development of the HDS Inquiry-to-Remittance (ITR) Engineering portfolio. The role oversees Accessories Design Engineering and Agile & Core ITR Upgrade teams, ensuring delivery excellence (KPI Milestones), customer satisfaction, operational efficiency, and business growth while fostering a high-performance engineering culture.

Key Responsibilities

Program Leadership

- Lead the HDS ITR Engineering program across Accessories Design Engineering and Agile & Core ITR Upgrade portfolios.
- Ensure delivery excellence with focus on Quality, Cost, Delivery, and Customer Satisfaction.
- Drive execution against program KPIs including OTD, FTQ, Productivity, Utilization, and Cost of Poor Quality (CoPQ).
- Provide governance through regular operational reviews, risk management, and stakeholder engagement.

Business Growth

- Identify and pursue growth opportunities within existing customer accounts.
- Drive upselling and cross-selling opportunities by expanding engineering scope and value-added services.
- Collaborate with Sales, Delivery, and Customer Leadership to develop account growth strategies.
- Support proposal development, solution definition, effort estimation, and customer presentations.
- Develop business cases for current capabilities and strategic investments. - Customer Engagement
- Build trusted relationships with customer engineering leaders and key stakeholders.
- Act as the primary escalation point for delivery and technical issues. And close the actions with plan
- Drive customer satisfaction through proactive communication and value creation.
- Represent the organization during customer reviews,



strategic workshops, and governance meetings.

People Leadership

- Lead, mentor, and develop multidisciplinary engineering teams.
- Build a high-performance culture focused on ownership, accountability, collaboration, and innovation.
- Coach future leaders through structured mentoring and succession planning.
- Drive competency development, Individual Development Plans (IDPs), technical training, and knowledge management initiatives.
- Conduct performance reviews, career discussions, and talent development activities.

Operational Excellence

- Ensure, Timesheet discipline for your team, week on week.
- Drive Continuous Improvement initiatives along with Lean leader.
- Lead automation and AI-enabled productivity improvements across engineering workflows.
- Optimize engineering processes to improve efficiency, quality, and customer responsiveness.
- Ensure compliance with engineering standards, quality systems, and organizational processes.

Innovation & Digital Transformation

- Champion adoption of AI, Digital Engineering, and workflow automation solutions.
- Promote innovative engineering practices that improve productivity and customer value.
- Encourage experimentation and implementation of emerging technologies.

Work Experience Required Qualifications

- Bachelor’s or Master’s degree in Mechanical Engineering or related engineering discipline.
- 12-18+ years of experience in Engineering Services, Power Generation, Industrial Equipment, or related industries.
- Proven experience managing large engineering delivery programs.
- Strong understanding of Inquiry-to-Remittance (ITR) engineering processes.
- Experience in Gas Turbine Accessories, Plant Engineering, or related product engineering is preferred.

Benefits None

📌 Program Manager Gas Power Plant Engineering After Market Service (Bengaluru)
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