We are seeking a dedicated and enthusiastic Customer Support Executive to join our team.

Key Responsibilities :

- Issue Resolution : Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
- Product Knowledge : Stay updated on the company's products/services to provide accurate and helpful information to customers.
- Ticket Management : Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
- Problem Solving : Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
- Customer Education : Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
- Feedback Collection : Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
- Maintain Records : Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
- Customer Retention : Proactively engage with customers to build relationships and ensure repeat business and loyalty.
- Team Collaboration :



Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

Requirements :

- Education : High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.
- Experience : 0-1 years of experience in a customer support or customer service role preferred.
- Communication Skills : Strong written and verbal communication skills.
- Problem-Solving Skills : Ability to think critically and handle difficult situations with professionalism.
- Technical Skills : Familiarity with customer support software, CRM systems, and basic troubleshooting.
- Empathy & Patience : Ability to empathize with customers and remain patient in challenging situations.

Job Types : Full time, Permanent, Fresher

Pay: ₹16,000.00 - ₹23,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

Education :

- Bachelor's (preferred)

Experience :

- Customer support: 1 year (preferred)

Language :

- English (preferred)

Location :

- Mohali, Punjab (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

📌 Customer Support Executive (Cse) (Sahibzada Ajit Singh Nagar)
🏢 Asrit Technologies
📍 Sahibzada Ajit Singh Nagar