Position Overview : Join us as a Customer Support Representative and be at the forefront of providing exceptional support to our valued clients. This role is not just about assistance; it's about becoming an integral part of a team that values your contributions and offers room for advancement.

Job Summary : As a Customer Support Representative, you will work with the Customer Value Delivery organization to deliver rapid assistance to client inquiries. Your challenge goes beyond just providing support; it's about becoming the linchpin of exceptional customer experiences.

Responsibilities :

- Login Assistance :Aid customers facing login issues, guiding them through the login process, and troubleshooting any problems they encounter.
- Password Resets :Help customers reset their passwords securely, ensuring their accounts remain protected and accessible.
- General Account Maintenance :Assist customers in managing their accounts, updating information, and resolving account-related queries.
- Technical Troubleshooting :Identify and diagnose software-related issues, escalating complex problems to the appropriate teams for resolution.




- Documentation :Maintain accurate records of customer interactions and resolutions in our CRM system.
- Knowledge Sharing :Continuously update your knowledge of our software and services to provide effective support and share insights with the team.
- Collaboration : Collaborate and communicate with the broader Support Team, Customer Experience Team, and Product Teams timely and efficiently.

Qualification :

- 1-4 years of experience working in a professional environment, ideally directly within a customer support or custom facing function.
- Excellent communication skills in English, both written and spoken.
- Strong problem-solving abilities and attention to detail.
- Empathetic and patient demeanor when dealing with customer inquiries.
- Basic technical knowledge and the ability to learn and adapt to current software quickly.
- Previous customer support experience is preferred, but not mandatory.
- A passion for helping people and a commitment to delivering exceptional customer service
- Zendesk Experience preferred but not mandatory
- General understanding of US Healthcare System is preferred, not mandatory

📌 Customer Support Representative (Bengaluru)
🏢 Definitive Healthcare, India
📍 Bengaluru