Job Title: Customer Service Associate - Banking Voice ProcessJob Overview

Key Responsibilities

- Customer Support : Handle inbound calls from customers regarding savings accounts, credit cards, loans, and other banking products.

- Query Resolution : Assist customers with balance inquiries, mini-statements, fund transfers, and card blocking (hotlisting).

- Accuracy : Provide precise information following the bank's standard operating procedures (SOPs) to ensure high-quality service.

- Data Security : Maintain strict confidentiality of customer financial data and verify caller identity before sharing sensitive information.

- Service Levels : Meet daily performance targets including Call Quality scores and Average Handling Time (AHT).

- Experience : Freshers are welcome. Previous experience in a BPO or banking setting is a plus.

- Language Skills :Average English** (ability to understand and speak clearly) + Fluency in a regional language (Hindi/Marathi/Kannada/Telugu, etc., as per location).





- Skills :

- Basic computer and keyboard skills.

- Strong listening skills and a polite telephone manner.

- Ability to remain calm when dealing with frustrated customers.

Salary & Benefits

- Annual CTC :₹2.25 LPA** (Fixed).
- Take-Home : Approximately ₹15,000 - ₹16,500 per month (depending on PF and PT deductions).
- Shift : Day shifts for females; Rotational shifts for males (as per industry standards).
- Benefits : Statutory benefits (PF, ESIC), plus performance-based monthly incentives.

Job Types : Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits :

- Provident Fund

Education :

- Bachelor's (preferred)

Language :

- English (required)
- Hindi (required)

Location :

- Vadodara, Gujarat (required)

Work Location: In person

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