JOB LOCATION : PANJIM, MARGAO, DABOLIM

GOAMILES is a rapidly growing, app-based taxi service in Goa, providing affordable and reliable transportation options for tourists and passengers. With our focus on digital payments and customer satisfaction, we have quickly become a popular choice for tourists looking for hassle-free travel. As we continue to expand and introduce new business services, we are looking for a dedicated and enthusiastic Customer Care Representative to join our team.

Job Summary OF CUSTOMER CARE REPRESENTATIVE : As a Customer Care Representative at GOAMILES, you will be the first point of contact for customers, ensuring they have a seamless experience with our taxi services. You will be responsible for addressing customer inquiries, resolving issues, and assisting with app-related queries. You will play a key role in ensuring that customers are informed and supported as these services are rolled out.

Key Responsibilities :

- Issue Resolution :Handle customer complaints, concerns, and feedback, working to resolve issues in a professional and effective manner.
- App Assistance :Help customers with technical issues related to the GOAMILES app, including payment, booking rides, and troubleshooting.
- Information Sharing :Educate customers about new services, features, and updates within the GOAMILES app.
- Maintain Customer Satisfaction :Ensure customers have a positive experience from start to finish, promoting a high level of customer retention and loyalty.
- Collaboration :Work closely with the operations and technical teams to escalate and resolve complex issues promptly.




- Feedback Collection :Gather feedback from customers and provide insights to management for improving services and the customer experience.
- Documentation :Keep accurate records of customer interactions and transactions in the CRM system.

Requirements :

- Experience :Prior experience in customer service or a similar role is a plus point.
- Communication Skills :Excellent verbal and written communication skills with a friendly and professional tone.
- Tech-Savvy :Comfort with using mobile apps and digital platforms, and the ability to assist customers with technical inquiries.
- Problem-Solving :Ability to quickly assess situations and find effective solutions to customer problems.
- Patience & Empathy :Strong interpersonal skills with a customer-first attitude, and the ability to manage difficult situations calmly and efficiently.
- Multitasking :Ability to handle multiple customer inquiries simultaneously while maintaining a high level of accuracy.
- Language Proficiency :Fluency in English, Hindi & Konkani.

Desired Qualifications :

- Education :Minimum 12th pass.
- Experience :Fresher or minimum 6 months experience.

Benefits :

- Market-competitive salary and performance-based incentives.
- Opportunities for growth and advancement within the company.
- Friendly and collaborative work environment
- Work with a growing company that is making a positive impact on tourism and transportation in Goa.

Job Types : Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Goa)
🏢 GoaMiles
📍 Goa