- Handle inbound and outbound customer calls professionally
- Confirm Cash on Delivery (COD) orders
- Resolve customer complaints and queries
- Provide product information and order updates
- Coordinate with logistics team for delivery-related issues
- Process order cancellations, returns, and refunds
- Maintain proper records of customer interactions
Requirements :
- Fluent in Hindi and English (spoken & written) :
- Good communication and convincing skills
- Basic computer knowledge (Excel, Google Sheets, CRM tools preferred)
- Ability to handle difficult customers calmly
- Prior experience in customer service or telecalling (preferred but not mandatory)
- Minimum qualification: 12th pass / Graduate
Skills Required :
- Strong communication skills
- Patience and problem-solving ability
- Active listening skills
- Positive attitude
- Time management