Job Summary

We are looking for a customer-focused and empathetic Customer Care Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience across communication channels.

Key Responsibilities

- Resolve customer complaints and provide appropriate solutions within time limits
- Maintain a positive, empathetic, and professional attitude toward customers
- Provide accurate information about products, services, and company policies
- Record customer interactions and update CRM systems
- Follow up with customers to ensure resolution and satisfaction
- Escalate unresolved issues to the appropriate internal teams
- Meet performance targets (response time, resolution time, customer satisfaction)

Required Skills & Qualifications

- Valuable communication skills (verbal and written)
- Strong problem-solving and listening skills
- Ability to handle pressure and manage difficult customers




- Basic computer knowledge and familiarity with CRM tools
- Customer-oriented mindset
- Minimum qualification: 12th pass / Graduate (depending on company)

Preferred Skills

- Experience in customer service or call center roles
- Multilingual ability (Hindi, English, regional languages)
- Basic sales or upselling skills

Key Performance Indicators (KPIs)

- Customer Satisfaction Score (CSAT)
- First Call Resolution (FCR)
- Average Handling Time (AHT)
- Response Time

Work Environment

- Office-based / Work-from-home / Hybrid
- Rotational shifts (including night shifts if required)

Salary Range (India)

- Fresher: ₹12,000 - ₹15,000/month

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Assistant (Gurugram)
🏢 Motorola Service Center
📍 Gurugram