Job Summary

The Customer Relationship Executive (CRE) is responsible for managing patient interactions, ensuring a positive customer experience, handling inquiries, coordinating appointments, and supporting retention and follow-up activities. The role focuses on building strong relationships with patients while maintaining service quality and operational efficiency.

Key Responsibilities

- Handle inbound and outbound calls, WhatsApp, and walk-in inquiries professionally
- Register patients and maintain accurate records in CRM/software
- Schedule, confirm, and follow up on appointments
- Explain clinic services, treatments, packages, and pricing clearly
- Coordinate with doctors, nurses, and clinic staff for smooth patient flow
- Manage patient feedback, complaints, and escalations in a timely manner
- Follow up with patients post-treatment to ensure satisfaction
- Support lead conversion and patient retention initiatives




- Maintain confidentiality of patient information at all times
- Prepare daily reports on calls, appointments, and conversions

Required Qualifications

- Graduate in any discipline (preferred)
- Minimum 1-3 years experience in customer service / front office / healthcare / clinic setup
- Excellent verbal and written communication skills
- Basic computer knowledge (MS Excel, CRM systems)
- Strong interpersonal and problem-solving skills

Preferred Skills

- Experience in healthcare, aesthetic clinic, or hospital setting
- Ability to handle multiple tasks and work under pressure
- Customer-centric attitude with a professional approach
- Fluency in English and local language(s)
- Females Only

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Kochi)
🏢 Nilufer Aesthetics Private
📍 Kochi