Freshers are also considered

- For females
- Maintain up-to-date customer database and records in the system
- Service Reminder call to customers as per process
- Take appointments during Service Reminder calls and update the system
- Post Service Feedback calls to customers as per the process
- Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
- Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
- Make service measure calls as per requirement

Job Types : Full time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Education :

- Bachelor's (preferred)

Work Location: In person

📌 Customer Relation Executive (Malappuram)
🏢 phoenix cars India
📍 Malappuram