23 Oct
|
StarZen
|
Gurugram
Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service request.
- Provide accurate, explicit, and concise information regarding products, services, policies, or
- Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and
- Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
- Document all customer interactions accurately in the CRM or ticketing system.
- Follow defined scripts, guidelines, and compliance procedures where applicable.
- Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call
- Resolution (FCR), and Customer Satisfaction (CSAT)
Pay: ₹350,000.00 - ₹600,000.00 per year
Benefits :
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Associate (Gurugram)
🏢 StarZen
📍 Gurugram