About The House of Things

The House of Things is a luxury lifestyle brand curating premium home décor, furniture, and design-led products. Our customers value craftsmanship, storytelling, and a refined, personalised buying experience. We believe luxury is reflected not only in products, but in how thoughtfully customers are guided and cared for across their journey.

Role Overview

We are looking for a Customer Success & Online Sales Executive to manage and nurture customer relationships across digital and physical touchpoints. This role is designed as a customer experience and success-driven profile , rather than a purely transactional sales role.

The position will primarily operate in a remote working setup , handling online enquiries and customer engagement, with occasional support for gallery walk-throughs and in-person customer interactions in Udaipur as required.

Key Responsibilities

Customer Success & Relationship Management

- Act as the primary point of contact for customer enquiries received through:

- Website enquiries

- Social media platforms

- Abandoned carts and warm leads

- Engage customers through thoughtful, personalised communication aligned with luxury service standards

- Understand customer needs, preferences, and intent to recommend suitable products and collections

- Build long-term customer relationships through structured follow-ups and proactive engagement

- Ensure a seamless and reassuring customer experience from first interaction through post-purchase support.

Online Sales & Conversion

- Convert qualified enquiries into sales using a consultative, non-pushy approach
- Present products through detailed explanations, storytelling, and design context
- Follow up on abandoned carts and incomplete enquiries with a customer-first mindset
- Coordinate with internal teams (operations, logistics, marketing) to ensure smooth order fulfilment and issue resolution.
- Maintain accurate records of customer interactions, follow-ups,



and outcomes using CRM or internal tracking tools.

Gallery Walk-throughs & In-person Support

- Conduct gallery walk-throughs for walk-in or appointment-based customers when required
- Represent the brand during in-person interactions by guiding customers through collections, materials, and craftsmanship stories
- Ensure continuity between online conversations and in-gallery experiences for customers who transition between channels
- Support special client visits, curated appointments, or brand-led gallery engagements as needed

Required Qualifications & Experience

- Graduate in any discipline

- 2-3 years of experience in:

- Luxury retail

- High-end hospitality

- Premium lifestyle, design, or customer experience roles

- Excellent English communication skills (mandatory) — both spoken and written

- Hindi proficiency required ; knowledge of additional languages is an added advantage

- Comfortable engaging with discerning, high-value customers in a service-led environment

Skills & Attributes

- Strong customer success and relationship-building mindset
- Polished communication skills with attention to tone and detail
- Ability to engage, guide, and build trust rather than focus on hard selling
- Strong follow-up discipline and organisational skills
- Comfortable working remotely and managing multiple digital communication channels
- Familiarity with WhatsApp, CRM systems, and social media platforms is a plus
- Ability to represent a luxury brand with warmth, confidence, and professionalism

Why Join The House of Things

- Work with a premium, design-led luxury brand
- Customer experience-focused role with meaningful client interactions
- Flexibility of remote working with selective in-person engagement
- Exposure to high-end clientele and curated design collections
- Collaborative and culture-driven work environment

Job Types : Full time, Permanent, Fresher

Pay: ₹20,086.00 - ₹49,000.00 per month

Benefits :

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Work Location: In person

📌 Customer Success Executive (Udaipur)
🏢 The House of Things
📍 Udaipur