Key Responsibilities :

- Handle customer inquiries and concerns through phone calls, live chats, and Zoom/online meetings :

- Provide accurate, timely, and effective solutions to all customer queries and complaints

- Maintain solid customer engagement and retention by delivering a positive support experience

- Follow up with customers to ensure complete resolution and satisfaction

- Maintain and update customer records, reports, and feedback using MS Excel :

- Coordinate with internal teams to resolve complex or escalated issues

- Collect and analyze customer feedback to help improve service quality

- Ensure compliance with company policies, procedures, and service standards

- Maintain professionalism and empathy in all customer interactions

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Experience :

- Customer support: 2 years (required)
- customer handling: 1 year (required)

Work Location: In person

📌 Customer Support Associate (Greater Noida)
🏢 future tech career fixx
📍 Greater Noida