Position : Customer Support & Operation Executive Location : Vidyavihar, Mumbai Work Mode : Work from Office Working Days : 6 Days a Week Salary : ₹25,000 - ₹30,000 per month

About the Role

The executive will act as the central point of contact between clients, customers, field partners and field executives to ensure smooth execution of activities and regular status updates.

Key Responsibilities

- Contact customers and explain the purpose of the assigned activity.
- Coordinate with customers to understand their availability and schedule appointments.
- Liaise with field partners and assign field executives for customer visits.
- Monitor and track visit status from initiation to completion.
- Follow up with customers, field executives, and partners to ensure timely execution.
- Maintain accurate activity trackers and MIS reports using Excel.
- Share regular progress updates and reports with clients.
- Ensure adherence to timelines and service quality standards.
- Escalate issues and delays proactively to the concerned stakeholders.
- Maintain proper documentation and records of all activities.

Required Skills & Qualifications

- Graduate in any discipline.




- 1-3 years of experience in customer support, coordination, operations, or back-office roles.
- Positive knowledge of Microsoft Excel (trackers, reports, data management).
- Excellent verbal and written communication skills in English and Hindi .
- Strong coordination, follow-up, and stakeholder management skills.
- Ability to multitask and manage multiple activities simultaneously.
- Good organizational and time management skills.
- Customer-centric approach with attention to detail.
- Experience in customer service, operations coordination, appointment scheduling, or field service management.
- Comfortable making outbound calls and handling customer interactions.
- Ability to work in a fast-paced environment and meet deadlines.

Compensation & Benefits

- Salary: ₹25,000 - ₹30,000 per month (based on experience and skills)
- Opportunity to work closely with clients and operations teams.
- Professional growth in customer support and operations management.

For More Details please call (phone hidden)

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support & Operation Executive (Vidyavihar)
🏢 Mongoose Minds Private
📍 Vidyavihar