ob Summary : The Customer Relationship Executive (CRE) will be responsible for maintaining strong relationships with students and ensuring a smooth post-admission experience. The role involves handling student queries, providing support throughout the course duration, and ensuring student satisfaction and retention.

Key Responsibilities :

- Act as a single point of contact for students after enrollment.
- Guide students regarding course structure, schedules, assignments, and processes.
- Follow up with students for attendance, documentation, and course progress.
- Resolve student concerns and escalate issues to relevant departments when required.
- Maintain student records and update CRM regularly.
- Coordinate with academic, sales, and operations teams for smooth service delivery.




- Ensure high student satisfaction and retention.
- Collect feedback from students and share insights with management.

Job Types : Full-time, Permanent

Pay: ₹20,867.97 - ₹25,668.37 per month

Advantages :

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (required)

Experience :

- Customer Support: 1 year (required)

Work Location: In person

📌 Customer Service Representative (Noida)
🏢 IMTS Institute
📍 Noida