ROLE OVERVIEW

We are a science-driven D2C skincare beauty brand - "The Formularx" , focused on protected, dermatology-aligned, high-performance formulations and are looking for a high-ownership, system-oriented Customer Experience & CRM Intern who will not just reply to customers, but build and run our entire customer resolution and CRM engine.

This role has a direct path to full-time CRM / Operations leadership.

KEY RESPONSIBILITIES

- Customer Resolution Ownership _

- Act as the single point of contact for customer queries related to orders, shipping, returns, refunds, complaints and product issues

- Own each query until final closure and customer satisfaction

- CRM & Data Systems _

- Build and maintain a structured Customer Query Tracker / CRM system :

- Log every interaction with Customer details, Order ID, Issue category, Status (Open / In-Process / Closed), Resolution summary

- Ensure no query is lost or delayed

- Cross-Functional Coordination _





- Coordinate with logistics, warehouse, finance, and marketplace teams

- Escalate delays and follow up until closure

- Reporting & Improvement _

- Prepare daily and weekly customer resolution dashboards

- Identify recurring issues and recommend corrective actions

- Assist in CRM automation and SOP development

REQUIRED SKILLS

- Strong spoken & written English
- Google Sheets / Excel CRM tracking
- Customer-first mindset with problem-solving ability
- Multitasking ability & High-volume handling
- Familiarity with CRM tools, and e-commerce platforms is an advantage

Job Types : Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹15,000.00 per month

Education :

- Bachelor's (required)

Language :

- English (required)

Work Location: In person

📌 Customer Experience & CRM Internship (Noida)
🏢 Oxygen Magnesium Private
📍 Noida