Role Overview

We are looking for a proactive and detail-oriented Customer Support Executive to manage customer communication and drive repeat business across our D2C channels. This role requires a strong sales mindset, hands-on experience with Shopify, and the ability to convert customer interactions into revenue opportunities.

Key Responsibilities

- Manage Shopify backend operations including order processing, status updates, and issue resolution
- Drive repeat purchases through structured customer follow-ups and retention campaigns
- Track, analyze, and improve conversion rates from inquiries to successful orders
- Coordinate with operations/logistics teams for order closures, dispatches, and issue handling
- Maintain and update customer databases, including insights on drop-offs, feedback, and repeat behavior




- Identify opportunities to improve customer journey and retention strategies

Key Requirements

- 1-3 years of experience in CRM, customer support, or Shopify-based operations
- Robust verbal and written communication skills in Hindi and English, with a clear sales orientation
- Hands-on experience with Shopify backend (order flow, updates, issue handling)
- Familiarity with WhatsApp Business tools and customer communication workflows
- Working knowledge of Excel / Google Sheets for tracking and reporting
- Highly detail-oriented, proactive, and ownership-driven

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

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