Department: E-commerce Customer Support

Location: Chennai

Experience: Fresher - 2 years

Work Mode: Office

Salary : As per industry standards

Job Profile

Key Responsibilities

- Provide order status, delivery updates & tracking info
- Resolve issues related to delays, returns, refunds & product concerns
- Coordinate with courier partners for escalations
- Maintain logs and update customer records
- Ensure high customer satisfaction

Skills Required

- Good communication in Hindi & English
- Customer handling & problem-solving
- Understanding of e-commerce order flow (preferred)
- Ability to multitask
- Experience in customer support, BPO, or e-commerce (preferred, NOT mandatory)
- Positive attitude, patience, and polite behavior
- Rapid learner & comfortable with call/chat handling
- Good at managing customer complaints
- Immediate joiners preferred

Benefits :

- Training provided
- Friendly work environment
- Growth opportunities
- Performance incentives

Job Types : Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹32,000.00 per month

Language :

- Hindi (required)

Work Location: In person

📌 Customer Support Executive (Kilpauk)
🏢 MONKSTORY
📍 Kilpauk