23 Oct
|
Teleperfomance India
|
Thane
23 Oct
Teleperfomance India
Thane
Job Title: Customer Support Executive (Social Media Process)
Location : Thane
Process Details :
- 20% Calls | 80% Chat
- Handling customer queries via social media platforms, chat, and inbound calls
Key Responsibilities :
- Provide timely and accurate solutions to customer concerns
- Maintain high-quality communication standards (V4 level)
- Ensure customer satisfaction and positive experience
- Follow process guidelines and meet defined KPIs
- Document customer interactions and update records
Eligibility Criteria :
- Graduate (mandatory)
- Robust written and verbal communication skills (V4 level)
Salary :
- ₹18,500 to ₹23,000 (Gross)
Shift Timings :
- 3:30 PM - 12:30 AM
- 7:00 AM - 4:00 PM
- Rotational shifts
Week Off :
- 1 Rotational week off
Pay: ₹23,000.00 per month
Work Location: In person
📌 Customer Chat Support (Social Media Process) (Thane)
🏢 Teleperfomance India
📍 Thane