Job Title : Customer Relationship Executive Location : Chennai | Job Type : Full-time No of vacancies - 4 openings Experience : 0-2 years (Freshers can apply) Salary : 15,000 - 25,000 Qualification - B.E / B. Tech - EEE/ECE/Mech/Automobile

About the Organisation

Nicola Education and Research Foundation is a non-profit organisation focused on skill development, education, and community empowerment through government and CSR-supported initiatives. With operations across Tamil Nadu, we are committed to empowering individuals through training, employment, and sustainable development programs.

Job Summary

We are looking for a energetic and customer-focused Customer Relationship Manager to manage client interactions and ensure a seamless experience for all stakeholders. This role primarily involves handling enquiries, managing calls, and driving conversions through effective communication and follow-ups.

Key Responsibilities

- Serve as the first point of contact, providing accurate information about programs, services, and processes
- Manage inbound and outbound calls to address queries, follow-ups, and conversions
- Ensure all enquiries are responded to within defined timelines and maintain high responsiveness standards
- Maintain detailed records of all interactions, enquiries, and follow-ups in tracking systems




- Convert enquiries into program registrations/admissions through effective communication and counselling
- Coordinate with internal teams to provide timely updates and resolutions to client queries
- Proactively follow up with prospective clients to drive engagement and closure
- Handle client concerns and escalations with a solution-oriented approach
- Continuously improve communication quality and client experience

Required Skills & Qualifications

- 0-1 years of experience in customer relationship management / tele-calling / client handling
- Strong verbal and written communication skills
- Excellent interpersonal and convincing skills
- Ability to handle high call volumes and multitask efficiently
- Good organizational and time management skills
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Hindi speaking proficiency is added advantage

Pavithra HR - (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Food provided
- Health insurance
- Provident Fund

Education :

- Bachelor's (preferred)

Language :

- English (preferred)
- Hindi (preferred) (preferred)

Location :

- Chennai, Tamil Nadu (Chennai) (preferred)

Work Location: In person

📌 Customer Relationship Executive (Chennai)
🏢 Nicola Foundation
📍 Chennai