About Anantya.ai

Anantya.ai is a leading CPaaS (Communication Platform as a Service) provider, specializing in messaging solutions, including SMS, WhatsApp Business API, and AI-driven chat automation. We empower businesses with seamless communication, real-time engagement, and personalized customer interactions.

About the Role : Key Responsibilities :

- Own and manage a portfolio of key accounts post-sale, ensuring onboarding, adoption,

and success.

- Develop strong relationships with client stakeholders and become their go-to partner.
- Drive product usage through training sessions, periodic check-ins, and strategic

planning.

- Actively monitor account health, track KPIs, and resolve escalations with urgency.
- Collaborate with product, sales, and tech teams to align on client needs and roadmaps.
- Identify upsell or cross-sell opportunities based on client usage and feedback.
- Lead quarterly business reviews and maintain high levels of client satisfaction and

retention.

- Mentor and support junior members of the customer success team.

Required Skills & Qualifications:





- 3-6+ years of experience in customer success, account management, or client

servicing.

- Proven ability to manage enterprise or high-value accounts.
- Strong interpersonal skills with excellent written and verbal communication.
- Analytical mindset with comfort around KPIs, product usage data, and reporting.
- Experience using CRM and CS platforms (e.g., Zoho, HubSpot, Freshdesk).
- Ability to handle escalations diplomatically while maintaining client trust.
- Strategic thinking combined with executional ownership.

What We Offer :

- High-impact role with leadership exposure and ownership.
- Opportunities to shape customer engagement strategies.
- Collaborative team culture with a strong focus on growth and innovation.
- Performance-based incentives and career advancement opportunities.

**Salary Expectations

- 30k
- 50k PM**

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Advantages :

- Provident Fund
- Work from home

Work Location: In person

📌 Customer Success Executive (Karol Bagh)
🏢 Anantya.ai
📍 Karol Bagh