Job Title : Customer Support Executive

Location : [NSP Pitampura] Department : Customer Support Employment Type : Full time

Job Summary

Key Responsibilities

- Resolve customer complaints and issues while maintaining high customer satisfaction levels.
- Provide accurate information about products, services, policies, and procedures.
- Record and maintain customer interactions in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up with customers to ensure resolution and satisfaction.
- Identify recurring customer issues and share feedback with relevant teams for process improvement.
- Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.
- Stay updated on company products, services, and industry trends.

Required Qualifications

- Bachelor's degree in any discipline (preferred but not mandatory).
- 1-3 years of experience in customer service, customer support, or a similar role.




- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM/customer support tools.
- Ability to multitask and manage time effectively.
- Customer-focused mindset with a positive attitude.

Preferred Skills

- Experience with customer support platforms such as Zendesk, Freshdesk, Salesforce, or similar tools.
- Strong listening and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic technical troubleshooting skills (if applicable).

Key Performance Indicators (KPIs)

- Customer Satisfaction Score (CSAT)
- First Response Time (FRT)
- First Contact Resolution (FCR)
- Average Resolution Time
- Customer Retention Rate
- Quality Assurance Scores

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (North Sikkim)
🏢 Agrim Fincap
📍 North Sikkim