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About Us : Rezoni is one of India’s fastest-growing tech accessory startups, known for stylish and protective phone cases loved by thousands across the country. We’re a design-first, customer-obsessed brand dedicated to providing high-quality products and a world-class customer experience.

About the Role : Key Responsibilities :

- Handle concerns related to orders, returns, refunds, exchanges , and product information .
- Maintain accurate records of customer interactions and follow up promptly when needed.
- Collaborate with internal teams to ensure timely issue resolution.
- Uphold a high standard of professionalism and empathy in every customer interaction.

Requirements :

- Minimum 1-2 years of experience in customer support, preferably with an e-commerce platform or product-based brand .
- Confident in handling calls ,



though this is a secondary channel.
- Excellent communication skills in English and Hindi .
- Experience with platforms like Shopify , Shiprocket , or Shipway is a significant advantage.
- Ability to multitask , prioritize, and perform under pressure in a rapid-paced environment.

Preferred Skills :

- Familiarity with order management systems , logistics platforms, and customer ticketing tools.
- Quick learner with a solution-oriented mindset and a high sense of ownership.

Pay: ₹22,000.00 - ₹42,000.00 per month

Education :

- Bachelor's (required)

Experience :

- Customer support: 2 years (required)

Language :

- English (required)
- Hindi (required)

Work Location: Remote

📌 Customer Support Executive (Cse) (India)
🏢 Rezoni
📍 India