Role Overview : The Patient Care Coordinator (PCC) will be a vital member of the Patient Experience team, responsible for managing and enhancing the overall patient journey—from consultation to post-operative care. The PCC will act as a single point of contact, ensuring each patient receives timely, empathetic, and personalized care at every touchpoint.

Key Responsibilities :

- Act as the primary liaison between the patient and various departments (doctors, diagnostics, insurance, operations).
- Assist patients with appointment scheduling, treatment planning, admissions, and post-treatment follow-ups.
- Address and resolve patient queries and concerns in a timely and professional manner.
- Ensure seamless coordination of diagnostics, surgery, and discharge processes.
- Track patient progress and maintain regular follow-ups to ensure satisfaction and recovery.
- Educate patients about procedures, documentation, and care protocols.
- Collaborate with the clinical and operations team to ensure timely delivery of services.
- Monitor and record patient feedback and escalate issues for quality improvement.




- Maintain accurate and up-to-date patient records in CRM/EMR systems.
- Contribute to patient satisfaction scores and experience metrics through proactive service.

Qualifications and Skills :

- Bachelor’s degree in Healthcare Management, Nursing, or any related field.
- 6months -3 years of experience in patient coordination, healthcare services, or hospital administration preferred.
- Strong communication skills (verbal and written) in English and local languages.
- Excellent interpersonal and problem-solving skills.
- High level of empathy, patience, and professionalism.
- Proficient in MS Office and CRM tools.
- Ability to multitask and work in a fast-paced, patient-centric workplace.

Pay: ₹10,368.29 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Application Question(s):

- Current in hand salary
- Expected in hand salary

Work Location: In person

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