The Retail Counter Staff is responsible for delivering excellent customer service at the store counter, assisting customers with product selection, handling billing and payments, and ensuring a seamless booking experience. The role requires product knowledge, sales orientation, and efficiency in handling customer transactions.

Key Responsibilities : Customer Service :

- Greet customers warmly and assist them with their shopping needs
- Provide accurate product information, features, pricing, and offers
- Understand customer requirements and recommend suitable products

Sales & Billing :

- Process sales transactions using proper systems
- Handle cash, card, and digital payments accurately
- Upsell and cross-sell products to meet sales targets
- Issue receipts, invoices, and manage returns/exchanges as per policy

Store Operations :

- Maintain cleanliness and organization of the counter area
- Ensure proper display and replenishment of products near the counter
- Assist in stock verification and inventory management
- Coordinate with store staff for product availability and restocking

Customer Issue Handling :

- Address customer concerns or complaints professionally
- Escalate complex issues to store supervisor/manager when required





Compliance & Reporting :

- Follow store policies, SOPs, and loss prevention guidelines
- Maintain accuracy in daily cash reconciliation and transaction records
- Adhere to visual merchandising and brand standards

Skills & Competencies :

- Strong communication and interpersonal skills
- Customer-focused attitude with a friendly approach
- Basic sales and persuasion skills
- Numerical accuracy and attention to detail
- Ability to multitask in a fast-paced retail environment
- Familiarity with basic computer operations

Qualifications & Experience :

- Minimum: Graduate preferred
- 0-3 years of experience in retail, FMCG, or customer service roles
- Freshers with positive communication and sales aptitude can apply

Working Conditions :

- Rotational shifts, including weekends and holidays
- Standing for extended periods
- High customer interaction in a dynamic retail environment

Key Performance Indicators (KPIs) :

- Sales conversion ratio
- Billing accuracy and speed
- Customer satisfaction and feedback
- Upselling/cross-selling performance
- Adherence to store SOPs and shrinkage control

📌 Senior Counter Staff - Rajkot
🏢 Dhl
📍 Rajkot