The Admin - Sales will support the sales operations by handling day-to-day administrative tasks related to customer orders, quotations, invoicing, and logistics. You will be responsible for interacting with customers directly, processing sales orders, managing communication, and ensuring a smooth flow from order receipt to delivery. Your role will be essential in maintaining client satisfaction, tracking sales, and ensuring timely delivery of products.

Key Responsibilities :

- Quotation and Proposal Preparation :

- Prepare accurate and competitive quotations and proposals in response to customer inquiries.

- Ensure that all relevant product details, pricing, and delivery terms are clearly reflected in the proposals.

- Respond promptly to customer requests for price adjustments or clarifications.

- Customer Communication :

- Act as the primary point of contact for clients, addressing inquiries regarding products, pricing, and order statuses.

- Communicate directly with customers to confirm orders, clarify requirements, and ensure that expectations are met throughout the sales process.

- Provide excellent customer service by handling complaints, feedback, and after-sales inquiries professionally and efficiently.

- Sales Order Management :

- Accurately process customer orders and ensure all necessary details are captured in the company’s CRM system.

- Coordinate order fulfillment with the production and logistics teams to ensure timely delivery of products.

- Track and update clients on the status of their orders and resolve any issues or delays.

- Invoicing and Billing :

- Generate invoices for completed orders and ensure the accuracy of pricing, product details,



and payment terms in SAP or other ERP systems.

- Follow up on overdue payments and assist the finance team in managing billing-related inquiries.

- Sales Reporting and Data Management :

- Regularly update and maintain customer records and order history in the CRM system.

- Assist in generating sales reports, including tracking sales performance, client activity, and order progress.

- Support in providing insights for forecasting and analyzing customer data to help drive sales strategies.

- Logistics Coordination :

- Ensure timely shipment and delivery of products by coordinating with logistics and shipping teams.

- Communicate shipment details to customers and update them on any changes or delays in delivery schedules.

- Assist in preparing shipping documents and managing import/export requirements for international orders.

- Client Relationship Management :

- Develop and maintain positive, long-term relationships with clients to ensure continued business.

- Follow up with customers post-delivery to gather feedback and resolve any post-sale issues.

- Identify opportunities for repeat business and upselling.

- Administrative Support :

- Maintain and manage sales-related documentation, ensuring all records are organized and up to date.

- Assist with organizing customer meetings,



product demos, or other sales-related events.

Skills & Qualifications :

- Educational Background :

- A Bachelor’s degree in Business Administration, Sales, Marketing, or related fields is preferred.

- Experience :

- 1-3 years of experience in a sales administration, coordination, or customer-facing role (preferably in a manufacturing or technical environment).

- Previous experience in handling sales orders, customer communications, and using CRM and ERP systems is a plus.

- Technical Skills :

- Proficiency with CRM tools and SAP or similar ERP systems for managing orders and invoicing.

- Strong MS Office skills, especially Excel for sales reporting and data management.

- Communication Skills :

- Excellent verbal and written communication skills in English (Hindi proficiency is a plus).

- Ability to communicate effectively with customers, internal teams, and management.

- Organizational Skills :

- Strong attention to detail and ability to manage multiple tasks simultaneously.

- Highly organized with the ability to prioritize work and meet deadlines in a rapid-paced environment.

- Customer Service :

- Strong customer service orientation with the ability to resolve issues and provide a positive customer experience.

- Problem-solving skills and the ability to handle client concerns efficiently.

- Teamwork :

- Ability to collaborate effectively with internal teams, including production, logistics, and finance, to ensure smooth operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Admin - Sales (Saravanampatti)
🏢 Faraday Ozone Products Private
📍 Saravanampatti