The Customer Service Analyst 2 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities :

- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients

Qualifications :

- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills




- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate explicit and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education :

- Bachelor's degree/University degree or equivalent experience
- Job Family Group : Operations - Transaction Services
- Job Family : Cash Management
- Time Type : Full time
- Most Relevant Skills

Please see the requirements listed above.

- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.-

- View Citi’s EEO Policy Statement and the Know Your Rights poster._

📌 Cash & Trade Proc Supv (Chennai)
🏢 Citi
📍 Chennai