Front Desk Manager (Pre-Sales)

Location:GURGAON Employment Type : Full-time Department : Front Office / Pre-Sales / Customer Experience

About the Role

We are looking for a proactive, customer-focused, and highly organized Front Desk Manager (Pre-Sales) to join our team. As the first point of contact for clients, you will play a critical role in delivering an exceptional customer experience while supporting business growth through lead management, appointment coordination, and local marketing initiatives.

Lead Management & Pre-Sales

- Manage incoming leads from multiple channels and ensure timely follow-up.
- Qualify leads and coordinate appointments to maximize consultation conversions.
- Support the sales team in achieving daily, weekly, and monthly consultation targets.
- Handle Pre-Sales activities by engaging with walk-in, phone, and online inquiries.
- Drive B2B Sales and B2C Sales by identifying customer needs and presenting suitable solutions.

Business Development & Marketing Support

- Assist in generating new business opportunities through referrals, local partnerships, events, and community engagement.
- Support in-clinic promotional campaigns, referral programs, and local marketing initiatives.
- Coordinate with the Studio Manager and Sales team to execute lead generation activities.
- Encourage client referrals and maintain strong customer engagement.

Operations & Reporting

- Prepare daily, weekly, and monthly reports on footfall, appointments, lead conversions, and customer feedback.
- Monitor front office performance and ensure smooth day-to-day operations.




- Coordinate staff schedules and maintain workflow efficiency (where applicable).
- Ensure compliance with hygiene, safety, and operational standards.
- Collect customer feedback and work with management to improve the client experience.

Required Qualifications

- Bachelor's degree in any discipline (preferred).
- 3-7 years of experience in Front Office, Pre-Sales, Customer Service, Hospitality, Healthcare, Beauty, Wellness, or Retail.
- Experience in lead generation, customer engagement, or appointment-based sales will be preferred.
- Solid communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Experience in clinics, healthcare, aesthetics, wellness, salons, hospitality, or premium customer service environments.
- Fluent in English, Hindi , and at least one regional language (preferred based on location).
- Strong attention to detail and commitment to delivering an exceptional client experience.

Preferred Skills

- Front Office Management
- Pre-Sales
- Lead Generation
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Customer Service
- Business Development
- Sales Coordination
- Communication Skills
- Team Coordination
- Reporting & Documentation
- Microsoft Office

Job Type : Full-time

Schedule : Day Shift

Education : Bachelor's Degree (preferred)

Experience :

- Front Office / Customer Service / Pre-Sales: 3+ years (preferred)
- CRM & Appointment Management: Preferred

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Front Desk Manager (Farukh Nagar)
🏢 tripplanner
📍 Farukh Nagar