(CRM)

Company : Lukson Jewels Location : Mumbai (BKC) Industry : Lab-Grown Diamond Jewellery / Luxury Retail Employment Type : Full-Time

About the Company

Lukson Jewels is a fast-growing lab-grown diamond jewellery brand focused on delivering sustainable luxury through innovative designs, exceptional craftsmanship, and a customer-first approach. We are building strong customer relationships across retail, e-commerce, and omnichannel platforms.

Job Summary

Key ResponsibilitiesCustomer Relationship Management

- Build and maintain robust relationships with existing and prospective customers.
- Maintain accurate customer records and purchase history in CRM systems.
- Develop customer retention and loyalty initiatives.

Sales & Lead Conversion

- Handle customer inquiries and convert leads into sales.
- Follow up with prospects and existing customers to drive repeat purchases.
- Upsell and cross-sell jewellery collections, customization services, and premium offerings.
- Support achievement of monthly sales targets.

Customer Service & After-Sales Support

- Resolve customer concerns promptly and professionally.
- Coordinate order tracking, delivery updates, customizations,



and post-purchase support.
- Ensure high levels of customer satisfaction and positive customer feedback.

CRM Operations & Reporting

- Update and manage customer databases.
- Generate reports on customer engagement, lead conversion, retention, and feedback.
- Work closely with sales, marketing, and operations teams to enhance customer journeys.
- Monitor customer behavior and recommend strategies to improve retention and revenue.

Required Qualifications

- Bachelor's degree in Business, Marketing, Retail Management, or related field.
- 2-4 years of experience in CRM, customer success, luxury retail, jewellery, fashion, or lifestyle brands.
- Strong verbal and written communication skills in English and Hindi (Marathi is an advantage).
- Experience using CRM tools such as Zoho CRM, HubSpot, Shopify CRM, or similar platforms.
- Excellent customer handling, negotiation, and relationship-building skills.
- Proficiency in MS Excel, Google Sheets, and reporting tools.

Pay: ₹20,000.00 - ₹45,000.00 per month

Work Location: In person

📌 CRM Executive (Mumbai)
🏢 Lukson Jewels
📍 Mumbai