Req ID : 356766

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Live dashboard monitoring, reporting & workflow allocation Quality analysis on agreed aspects Trending and in-depth anlysis on service delivery components Management Information Presentations Acts as coach & an escalation point for less experienced colleagues Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Experience of providing Hybrid (Office and Remote) IT support is an advantageGood reporting abilities Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Work from office is mandatory Flexibility to work in night shifts.

**About NTT DATA

📌 Helpdesk Associate - Itil (Noida)
🏢 NTT Data
📍 Noida