JOB DESCRIPTION

Designation/ Role :ProcessAssociate/ Sr Process Associate

Department :Accounts Receivable

Work Timing : Night Shift

Qualifications : Minimum HSC/10+2 Equivalent ( Any Graduate Preferred )

Skills :

- Claims management and/or customer service experience desired.
- Bachelor’s degree preferred, or any equivalent combination of education and experience.
- Ability to perform at a high level of productivity and quality.
- Capacity to maintain a high level of accuracy.
- Excellent written and oral communication skills required to represent Infinx Clients.
- Computer skills including Microsoft Office Suite.
- Skills to work independently and be resourceful with the ability to multitask.

Experience

1-3 years’ experience US calling process.

The job involves an analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. This will include a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.

Responsibilities :

- Review patient accounts and perform appropriate follow up actions to resolve the outstanding balance according to best practice standards.
- Complete and send appropriate claim forms according to CMS and third-party payor guidelines.
- Follow up with medical insurance payors regarding the status of outstanding claims.
- Contact patients and guarantors regarding outstanding self-pay balances due.




- Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals.
- Document all actions taken in appropriate Infinx or Client host system.
- Adhere to HIPAA, patient confidentiality and compliance requirements at all times.
- Research payor rules and regulations to maintain current payor knowledge.
- Demonstrate service excellence to all patients, clients, and employees of Infinx.
- Meet individual and team goals for productivity, quality and results to Clients.

Job Types : Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Perks :

- Health insurance
- Provident Fund

Application Question(s):

- Do you have 1-2 years of experience as an AR Caller in the US Healthcare industry?
- Have you worked exclusively on US healthcare accounts (RCM/Medical Billing)?
- Do you have hands-on experience working with Epic software?
- Which claim forms have you worked with?
- Do you have end-to-end experience in denial management (analysis, appeal, resolution)?
- Which types of denials have you handled?
- Are you comfortable analyzing US EOBs and payer responses?
- Have you regularly contacted US insurance payers via phone for claim follow-up?
- Are you familiar with HIPAA compliance and US healthcare documentation standards?
- Are you willing to work from Navi Mumbai (Turbhe location)?
- Are you available to work US shift timings?

Work Location: In person

📌 Accounts Receivable Associate (Navi Mumbai)
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