Representatives manage inbound/outbound patient communications, including scheduling appointments, providing service information, and registering patients while ensuring HIPAA compliance. Key duties include handling high-volume inquiries, updating electronic health records (EHR), and coordinating with medical staff to support patient care and satisfaction.

Key Responsibilities

- Appointment Management : Scheduling, rescheduling, and canceling appointments for patients.
- Patient Communication : Answering inquiries, providing information on hospital services, and giving directions.
- Data Management : Accurately updating patient information in the system and maintaining call logs.
- Compliance : Adhering to HIPAA regulations and maintaining patient confidentiality.
- Support Services : Handling, transferring, or escalating calls to appropriate departments or medical staff.
- Follow-ups :



Conducting post-consultation calls for feedback or care, and verifying insurance eligibility.

Required Skills and Qualifications

- Education : Any Degree
- Experience : Previous experience in a medical setting or customer service is highly desirable.
- Communication : Excellent verbal and written communication skills with a qualified, empathetic tone.
- Technical Skills : Proficiency in computer systems, including EHR software, and the ability to multitask.
- Soft Skills : Problem-solving, patience, and the ability to handle irate callers calmly.

Job Types : Full-time, Permanent

Pay: ₹275,000.00 - ₹350,000.00 per year

Benefits :

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Call Center Executive (Chennai)
🏢 Gleneagles Hospital
📍 Chennai