We are seeking a responsible and customer-oriented Helpline Executive to manage inbound calls and provide accurate, timely responses to queries raised by citizens/public for JEEVIKA - COMMAND AND CONTROL CENTRE . The role requires solid communication skills, empathy, and the ability to handle diverse queries with professionalism.

Key Responsibilities :

- Manage incoming calls and respond promptly to queries raised by citizens/public.
- Provide clear, accurate, and courteous information to callers.
- Record and update query details in the system for tracking and resolution.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Ensure adherence to organizational protocols and service standards.
- Maintain confidentiality and handle sensitive information responsibly.
- Deliver consistent, high-quality customer service to enhance public trust and satisfaction.

Pre - Requisites :





- Mandatory: Hindi and English
- Preferred: Ability to communicate in local languages such as Bhojpuri, Magahi, Maithili, Angika , etc.
- Strong verbal communication and listening skills.
- Basic computer literacy and familiarity with call-handling systems.
- Ability to remain calm and empathetic under pressure.

Job Location: Patna, Bihar

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :

- Health insurance
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (required)

Experience :

- Tele calling: 1 year (required)

Work Location: In person

📌 Helpline Executive (Patna)
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