Description :
- Shape the Future of Work with Eptura**
At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our cutting-edge worktech solutions empower over 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
- Responsibilities :
- Passionate Support : Be the enthusiastic voice of Eptura, delivering best-in-class global customer support.
- Problem-Solver : Perform problem analysis and isolate issues with mínimal oversight, crafting creative solutions and workarounds.
- Quality Champion : Adhere to quality guidelines around case notes, communication, and timeliness, ensuring every interaction is top-notch.
- Bug Buster :Identify and submit software bugs and new feature requests, collaborating with the engineering team to improve our offerings.
- Team Player : Work closely with Tier 2 Technical Support Representatives, enforcing incident management procedures and verifying hotfixes.
- Meeting Maven : Participate in weekly department meetings and internal discussions, sharing insights and feedback.
- Documentation Pro :Create valuable end-user and internal knowledge base documentation to support our clients and team members.
About You :
- 2+ year of experience supporting SaaS software in client or technical support role (required).
- Hands-on experience with SQL Server (desired).
- Exposure to cloud environments (desired).
- Basic understanding of Single Sign-On (SSO) concepts (desired).
- Basic knowledge of API troubleshooting (desired).
- Strong customer service mindset with a genuine passion for helping others.
- Excellent verbal and written communication skills, able to explain technical concepts to any audience.
- Ability to build and maintain strong working relationships with customers, partners, and internal teams.
- Strong technical aptitude with proven troubleshooting and problem-solving skills.
- Demonstrated ability to learn new technologies quickly and adapt to evolving environments.
- Highly organized, self-motivated, and capable of managing time effectively.
- Understanding of the software development lifecycle (SDLC) and end‑user support processes.
Benefits :
- Health insurance fully paid-Spouse, children, and Parents
- Accident insurance fully paid
- Flexible working allowance
- 25 days holidays
- 7 paid sick days
- 13 public holidays
- Employee Assistance Program
Eptura Information
- Follow us on Twitter | LinkedIn | Facebook | YouTube
- At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an environment where people can do their best work, contribute meaningfully, and grow alongside our business.
About Eptura : Ready to make a difference? Explore opportunities with Eptura and join us on this incredible journey.
Joining Eptura means becoming part of a forward-thinking, dynamic team that's on a mission to shape a better, more connected future. We're seeking passionate, driven individuals who want to make a real impact and be at the forefront of workplace innovation.
At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an environment where people can do their best work, contribute meaningfully, and grow alongside our business.
📌 Support Engineer (Delhi)
🏢 Eptura
📍 Delhi