The CRM - Outstation role is responsible for managing customer relationships and ensuring seamless coordination for outstation services. The position focuses on customer satisfaction, issue resolution, coordination with operations/vendors, and maintaining service quality for outstation bookings. Key Responsibilities - Handle end-to-end customer coordination for outstation bookings/services - Act as the primary point of contact for customers before, during, and after the trip - Ensure timely confirmation, scheduling, and execution of outstation services - Coordinate with drivers, vendors, and operations teams for smooth service delivery - Address customer queries, complaints,



and escalations promptly - Monitor trip progress and proactively resolve issues - Maintain accurate customer records and booking details in CRM systems - Collect customer feedback and report service improvement opportunities - Ensure adherence to company SOPs and service standards - Support billing, documentation, and closure of trips when required Key Skills & Competencies - Strong communication and interpersonal skills - Customer-centric approach with problem-solving ability - Positive coordination and multitasking skills - Ability to work under pressure and manage urgent situations - Willingness to work in shifts, weekends, or holidays if required Educational Qualification - Graduate Experience - 1-3 years of experience in CRM, customer support, or operations - Experience in outstation services, travel, transport, or hospitality is an advantage Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

📌 CRM -outstaion (Undri)
🏢 Dreamn Ventures
📍 Undri