Patient Counseling & Conversion

Key Responsibilities

- Speak with patients and attendants in a polite, confident, and convincing manner.
- Understand the patient’s medical concern, financial concern, urgency, and treatment need.
- Explain hospital services, doctors, treatment facilities, admission process, packages, and benefits.
- Convert OPD patients into IPD admissions, tests, procedures, surgery, chemotherapy, radiation, or other services as applicable.

Lead Follow-up

- Call and follow up with patient leads received through phone, WhatsApp, website, social media, walk-ins, doctor referrals, and campaigns.

- Maintain regular follow-up until the patient visits the hospital or confirms treatment.

- Update every call, patient status, next follow-up date, and conversion reason in CRM/HMS.

- Hospital Sales Coordination :

- Coordinate with doctors, reception, billing, nursing, pharmacy, and operations team to ensure smooth patient journey.

- Help patients understand treatment cost, available packages, admission process, and payment steps.

- Escalate financial concerns or conversion blockers to the manager/doctor immediately.





- Doctor & Referral Support :

- Support referral marketing by maintaining relationships with doctors, clinics, diagnostic centers, and local healthcare contacts.

- Share patient updates with referral sources as per hospital policy.

- Help generate new patient references through ethical and qualified communication.

- Daily Reporting :

- Maintain proper records of calls, visits, OPD, IPD conversions, lost patients, reasons for non-conversion, and follow-ups.

- Submit daily sales report to the reporting manager.

- Achieve monthly targets for OPD visits, admissions, revenue, and patient conversions.

Required Skills :

- Good communication and convincing skills
- Patient-friendly and empathetic approach
- Strong follow-up discipline
- Ability to explain hospital services clearly
- Basic knowledge of hospital departments and patient journey
- Target-oriented and active in field/calling work
- Comfortable using CRM/HMS/Excel/WhatsApp

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Sales Executive (Varanasi)
🏢 ZenOnco.io
📍 Varanasi