Senior Executive - Sales Ops

Company : YaClass Tech Pvt Ltd Location : Remote (Work From Office) Job Type : Full time

About our company: YaClass is a European Edtech organization that expanded to India in 2019. YaClass specializes in training students from classes 6 to 10 in Math and Science. Pumpa , our smart learning platform for students, offers personalized learning experiences through AI-driven software and professional mentoring. Through Pumpa , we aim to create toppers in Math and Science across India. Our success in Tamil Nadu is reflected in our 1,000+ active CBSE students, who are improving their grades every month. Now, due to repeated demand, we are expanding to serve the Hindi-speaking audience in India. Website Link:.

Responsibilities :

- Pick up onboarding escalations from the AC team when they are unable to complete a customer's onboarding or resolve an issue independently
- Initiate and manage the sales investigation process for escalated cases — coordinating with the relevant Sales rep to investigate, align, and drive closure
- Own the escalation tracker — maintaining live status, ownership, and resolution timelines so no case ages past SLA
- Communicate proactively with the customer throughout the escalation, setting clear expectations and providing timely updates
- Manage the demo calendar on Zoho CRM — create, update,



and maintain available slots so the Sales team always has accurate, bookable slots visible in the CRM
- Coordinate with Sales reps on availability, handle rescheduling, and send confirmations or reminders to prospects
- Identify recurring escalation patterns and share structured feedback with AC and Sales teams to reduce future issues

What we're looking for :

- 1-3 years of experience in edtech sales or customer success — prior edtech background is a strong preference
- Proven experience handling escalations or complaint management in a structured environment
- Hands-on familiarity with Zoho CRM or a similar CRM tool for scheduling and coordination
- Strong communication skills — clear, calm, and professional with both customers and internal teams
- Ownership mindset — someone who follows a case through to closure rather than passing it along
- Organised and detail-oriented, comfortable managing multiple open cases and calendars simultaneously

Work Schedule :

- Working Hours : 11:00 AM to 9 PM
- Working days : Wednesday - Sunday

Compensation Package :

- Probation Period : Up to ₹5 LPA

Pay: ₹9,768.47 - ₹33,791.51 per month

Benefits :

- Leave encashment
- Paid time off

Work Location: In person

📌 Sales Operation Senior Executive (Chennai)
🏢 YaClass Tech
📍 Chennai