Druva is seeking an MSP Metering & Data Operations Manager to own the operational administration, data integrity, reporting, and forecasting capabilities supporting our global Managed Service Provider business.

The primary objective is simple: ensure MSP consumption data is accurate, explainable, actionable, and trusted across the business.

Key Responsibilities

m3ter Platform Administration

- m3ter Platform Administration
- Configure and maintain meters, products, pricing structures, account mappings, and related platform components.
- Monitor ingestion and processing of MSP consumption data and identify anomalies, failures, or unexpected results.
- Coordinate changes to metering logic as Druva introduces new products, SKUs, consumption models, partners, and commercial programs.
- Maintain appropriate documentation, controls, and operating procedures for m3ter administration.
- Partner with Finance, Deal Desk, Product, Engineering, RevOps, and MSP leadership to ensure metering logic accurately reflects commercial agreements.

Data Monitoring & Issue Resolution

- Proactively monitor MSP consumption and metering data for completeness, accuracy, and consistency.
- Identify discrepancies between source telemetry, m3ter, CRM, billing, and reporting systems.
- Diagnose data issues and determine whether root causes originate from source data, ingestion, mapping, transformation, metering configuration, or reporting logic.
- Coordinate resolution with Engineering, Finance, RevOps, BI, and other technical teams.
- Establish data-quality checks and exception reporting to identify issues before they affect billing or executive reporting.
- Maintain an issue log and drive recurring data problems through root-cause analysis and permanent remediation.

Consumption Analytics & Reporting





- Create and maintain dashboards showing MSP consumption and business performance.
- Provide reporting at the global, regional, aggregator, partner, tenant, product, and workload levels as appropriate.
- Track consumption trends, activations, growth, downsell, churn, product mix, and other key MSP performance indicators.
- Translate raw consumption data into clear business insights for MSP leadership.
- Develop recurring executive reporting that provides a consistent and trusted view of MSP performance.

Forecasting & Business Intelligence

- Build, maintain, and support MSP forecasting dashboards and underlying data models.
- Develop consumption-based indicators that improve the accuracy and predictability of ARR forecasts.
- Track actual consumption and ARR performance against forecast, plan, pacing, and historical trends.
- Identify partners, tenants, products, or workloads driving material forecast changes.
- Provide early-warning indicators for unexpected consumption declines, stalled activations, downsell risk, or unusual growth.
- Support quarter-end forecasting and reconciliation activities.

Cross-Functional Support

- Act as the primary point of contact for questions regarding MSP consumption data and m3ter reporting.
- Partner closely with MSP Sales, Finance, RevOps, BI, Engineering, Product, and Deal Desk.
- Support investigation of partner billing or consumption questions with clear, data-backed explanations.




- Translate business requirements from MSP leadership into scalable reporting, metering, and analytics solutions.
- Reduce manual reporting and reconciliation through automation wherever practical.

Key Deliverables

Success in this role will include:

- Reliable operation and administration of the m3ter platform.
- High confidence in MSP consumption and billing data.
- Rapid identification and diagnosis of data discrepancies.
- A trusted set of MSP consumption and forecast dashboards.
- Explicit reconciliation between consumption, ARR, forecast, and financial reporting.
- Automated exception monitoring that identifies issues before they become material.
- Reduced manual effort required to produce weekly, monthly, quarterly, and executive MSP reporting.

Qualifications :

- 5+ years of experience in data operations, revenue operations, business intelligence, financial operations, SaaS operations, or a related discipline.
- Strong experience working with consumption-based or usage-based SaaS business models.
- Experience administering or supporting metering, billing, subscription-management, or revenue platforms; m3ter experience strongly preferred.
- Strong SQL and data-analysis skills.
- Experience building and maintaining dashboards using up-to-date BI/reporting platforms.
- Demonstrated ability to troubleshoot complex data flows across multiple systems.
- Strong understanding of SaaS metrics including ARR, consumption, expansion, contraction, churn, and forecasting.
- Ability to communicate technical data issues clearly to business and executive stakeholders.
- Strong attention to detail combined with the ability to understand the commercial implications behind the data.

Preferred Experience

- MSP, MSSP, cloud service

📌 Data Operations Specialist (Pune)
🏢 Druva
📍 Pune