At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most key challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. What We Are Building

The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes,



from onboarding/offboarding to Tier 1 support.

Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support

Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner

Supporting onboarding/offboarding: run global processes and deliver IT training to employees

Securing access: administer identity providers (Google Workspace, Okta)

Building scalable processes: document best practices and grow the IT Knowledge Base

5+ years in IT, including 2+ years implementing IT management software

- Proven ability to independently to execute IT operations end-to-end in a small, fast-paced environment (150–300 employees)
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
- Proactive process improver who documents and future-proofs IT systems
- High-performing creative individuals who dig into problems and see the opportunities for success

📌 ICT Technical Support Engineer (India)
🏢 Domino Data Lab
📍 India