Business Process Outsourcing (BPO) / Customer Experience Services supporting retail, fintech and SaaS clients across India. We deliver omnichannel, on-site customer support focused on rapid resolution, accuracy and measurable customer satisfaction. This role sits at the frontline of service delivery and operational excellence.

Primary Title: Customer Service Representative

Career Bloc is hiring an on-site Customer Service Representative in India to join a fast-paced customer operations team. You will handle inbound customer interactions across phone, email and chat, using modern CRM and ticketing platforms to resolve issues, drive First Contact Resolution and maintain high CSAT.

Handle inbound customer inquiries via phone, email and live chat while meeting defined SLAs and KPIs.

Investigate and resolve product, billing, order status, returns and refunds using CRM and order-management tools.

Log and update tickets accurately in the helpdesk system and maintain knowledge-base articles for recurring issues.





Achieve individual performance targets: Participate in on-site training, process improvement initiatives and shift rotations as required.

Helpdesk ticketing

Live chat platforms

Salesforce Service Cloud

Complaint resolution

Multilingual support

Minimum 1 year experience in customer-facing roles (BPO, retail, fintech or e-commerce preferred).

Fluent in English; Hindi or a regional Indian language is an advantage.

Available to work on-site in India and flexible to shift-based schedules.

Structured on-site training, performance-linked incentives and explicit career progression.

Collaborative team workplace with shift allowances and paid breaks.

Apply if you are customer-focused, comfortable with on-site shift work, and experienced with modern CRM/helpdesk tools. Skills: travel,hospitality,bpo,customer service,zendesk

📌 Customer Service Advisor - Flexible Shift Patterns (Gurugram)
🏢 Careerblock
📍 Gurugram