About the role : Own the Salesforce product experience for Natera's commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners.Discovery & Requirements : - Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions.- Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.- Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.- Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.- Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.Delivery Ownership : - Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.- Own sandbox - preprod - production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.- Drive UAT, defect resolution, business sign-off, and production readiness.- Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries.Cross-Functional Facilitation : - Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk,



and Engineering.- Drive alignment on compliance gates, particularly No / Review scenarios.- Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units.Salesforce Platform Product Judgment : - Determine when to enhance existing Salesforce patterns versus introducing new capabilities.- Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations.- Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release.- Partner with technical leads on architecture and TDD options without owning Apex implementation.Required Qualifications : - 7+ years of hands-on Salesforce experience in enterprise environments.- Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms.- Strong experience with Salesforce Sales Cloud and Marketing Cloud.- Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations.- Ability to create transparent and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps.- Experience owning Salesforce releases from discovery through UAT, deployment, and support.Nice to Have : - Life Sciences, healthcare, or regulated-industry experience.- Familiarity with Lightning Apps/Consoles, CRM Analytics (CRMA), and Territory Management.- Experience with Jira, Confluence, Git-backed Salesforce metadata, and release documentation.- Understanding of PHI, compliance, and regulated healthcare workflows. (ref:hirist.tech)

📌 dotSolved - Technical Product Manager - Salesforce (Chennai)
🏢 dotSolved System
📍 Chennai