About the Role

We're seeking a technically sound and proactive L1, L2 & L3 Network Engineer to support and troubleshoot enterprise network environments. This role requires hands-on experience with switching protocols, firewall platforms, wireless controllers, and WAN architectures. The ideal candidate will manage escalated network incidents and contribute to configuration, optimization, and monitoring efforts.

Responsibilities

Troubleshoot and support switching technologies including VLAN configuration, STP loops, trunking, and port authentication
Diagnose and resolve issues with firewalls including Cisco ASA, Fortinet FortiGate, and Checkpoint, such as access rules, NAT policies, and VPN connectivity
Monitor and maintain Fortinet SD-WAN architecture and associated link health and failover policies
Administer wireless infrastructures such as Cisco WLC, Aruba, and Meraki, including AP provisioning, SSID management,



and user connectivity
Perform routine DNS, DHCP, and NTP configuration checks and issue remediation
Escalate unresolved issues to L3 or vendor support, while maintaining accurate incident documentation

Required Skills

Familiarity with rule-based firewall policies, IPS/IDS logs, and VPN troubleshooting.
Exposure to SD-WAN routing principles, link monitoring, and traffic prioritization.
Hands-on experience with wireless controllers, AP registration, and roaming behavior.
Working knowledge of DNS, DHCP, and NTP services in distributed environments.
Solid problem-solving and analytical skills with attention to documentation and SLAs
Ability to communicate effectively with internal teams and external vendors.

📌 Network and Monitoring Engineer (Mumbai)
🏢 Itc Infotech India
📍 Mumbai