VOIS is hiring for the role of Apprentice – Network Monitoring Engineer!

Responsibilities of the Candidate:

- Monitor customer networks and network elements within defined Service Level Agreements (SLAs).

- Perform initial fault diagnosis and validate network alarms.

- Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner.

- Create and manage trouble tickets for investigation and resolution by specialist teams.

- Work closely with technical support teams, incident management teams, service desks and first-line support functions.

- Maintain operational excellence to support network availability and minimise service downtime.

- Ensure accurate communication of faults and associated customer impact.

- Contribute to continuous process improvements and operational efficiency initiatives.

- Participate in a 24x7 shift environment to support business and customer requirements.





- Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.

Requirements:

- Engineering degree or Engineering Diploma.

- Basic networking knowledge, including OSI Model, TCP/IP Suite, and basic Routing and Switching.

- Working knowledge of Windows operating systems, internet browsers, Microsoft Office applications and email applications.

- Strong communication skills in English, both written and verbal.

- Team-oriented mindset with a proactive approach to learning.

- CCNA certification.

- Postgraduate qualification in Advanced Networking.

- Approximately one year of experience within an ISP, telecom, managed services or Network Operations Centre (NOC) setting.

- Experience working in a networking or managed service environment.

📌 Network Monitoring Engineer Apprenticeship (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru